AcuView API Status and Incidents
The AcuView API is designed for reliability and high availability.
In the rare event of degraded service or downtime, the API returns standard error codes such as 500 Internal Server Error. Developers are encouraged to implement proper error handling logic to detect such responses and retry requests where appropriate. For persistent issues, or when further clarification is needed, the AcuView support team can provide incident updates and assistance. When contacting support, it is recommended to provide your merchant identifier, the timestamp of the request, and the request ID to help trace and resolve the issue efficiently.
